Terms of service
Welcome to DHIVR. These Terms of Service govern your use of our website and your purchase of products from our store. By visiting our website or placing an order, you agree to follow these terms.
1. Overview
This website is operated by DHIVR. Throughout the site, the terms “we,” “us,” and “our” refer to DHIVR. By using our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website.
2. Online Store Terms
By placing an order on our website, you confirm that:
You are legally able to make purchases online.
The information you provide is accurate and complete.
You will not use our products or website for any illegal or unauthorized purpose.
You will not copy, misuse, or damage any part of our website.
We reserve the right to refuse service or cancel orders if we believe there is fraud, misuse, or violation of these terms.
3. Product Information
DHIVR sells disposable baby changing pads designed for diaper changing, travel, surface protection, postpartum care, and other suitable uses.
We try our best to display product details, sizes, colors, materials, and images as accurately as possible. However, slight differences may occur due to screen settings, lighting, or product updates.
Product details may include:
Brand: DHIVR
Material: Soft non-woven fabric, SAP, fluff pulp, and PE waterproof backing
Color: Blue
Pack size: 100 disposable pads
Size: 45 x 33 cm / 17.72” x 13”
We reserve the right to update product descriptions, pricing, packaging, and availability at any time.
4. Baby Product Disclaimer
Our products are designed to support cleaner and more comfortable diaper changes. However, they should always be used under adult supervision.
Please do not leave a baby unattended on a changing surface.
Keep packaging away from babies and children.
Dispose of used pads properly after use.
Do not flush the pads.
Stop using the product if irritation or discomfort occurs.
DHIVR products are not medical products and should not be used as a replacement for medical advice, treatment, or care.
5. Pricing and Payment
All prices are shown on our website and may change without prior notice.
We accept the payment methods displayed at checkout. By placing an order, you confirm that you are authorized to use the selected payment method.
If there is an error in pricing, product information, or availability, we reserve the right to cancel or correct the order.
6. Order Processing
After placing an order, you may receive an order confirmation email. This confirms that we received your order, but it does not guarantee acceptance.
We may cancel or refuse an order if:
Payment is not completed
Product is unavailable
Shipping information is incorrect
Fraud or suspicious activity is detected
There is a pricing or system error
7. Shipping and Delivery
Shipping times and delivery estimates are provided at checkout or on our shipping policy page.
Delivery times are estimates only and may be affected by courier delays, customs, weather, holidays, or other factors outside our control.
Customers are responsible for providing the correct shipping address. DHIVR is not responsible for lost or delayed orders caused by incorrect or incomplete address details.
8. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Because our product is a baby hygiene item, opened or used packs cannot be returned unless the product arrives damaged, defective, or incorrect.
To request a return or refund, please contact us at:
Email: [Add your store support email]
9. Damaged or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:
Order number
Clear product photos
Clear packaging photos
Short explanation of the issue
After review, we may offer a refund, replacement, or suitable solution.
10. User Information
When you place an order, you may provide personal information such as your name, email address, phone number, billing address, and shipping address.
Your personal information is handled according to our Privacy Policy.
You agree to provide accurate and updated information when placing an order.
11. Prohibited Uses
You may not use our website or products for:
Illegal activities
Fraudulent purchases
Uploading harmful code or viruses
Copying website content without permission
Harassing, abusing, or harming others
Violating any laws or regulations
Interfering with website security
Reselling our products in a misleading or unauthorized way
We reserve the right to block access or cancel orders if these rules are violated.
12. Intellectual Property
All website content, including text, images, branding, product descriptions, graphics, logos, and layout, belongs to DHIVR or is used with permission.
You may not copy, reproduce, sell, or use our content without written permission.
13. Third-Party Services
Our store may use third-party services such as payment processors, shipping companies, apps, or analytics tools.
We are not responsible for the actions, policies, or services of third-party providers. Your use of third-party services may also be subject to their own terms and policies.
14. Limitation of Liability
DHIVR is not responsible for indirect, accidental, special, or consequential damages caused by the use of our website or products.
Our liability is limited to the amount paid for the product purchased from our store.
We do not guarantee that our website will always be available, error-free, or uninterrupted.
15. Changes to Terms
We may update these Terms of Service at any time. Any changes will be posted on this page.
By continuing to use our website after updates are posted, you agree to the revised terms.
16. Contact Information
For questions about these Terms of Service, please contact us:
Email: infodhivr@gmail.com
Brand: DHIVR
Response Time: Within 24–48 hours