Shipping policy
At DHIVR, we aim to deliver your order safely, quickly, and with clear communication. Please read our shipping policy before placing your order.
Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Business days are Monday to Friday, excluding weekends and public holidays.
During busy periods, sales, holidays, or high order volume, processing may take slightly longer.
Shipping Time
Estimated delivery time is usually:
Standard Shipping: 2–3 business days
Delivery time may vary depending on your location, courier service, customs, weather, holidays, or other delays outside our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if tracking is available.
Please allow 24–48 hours for tracking information to update after shipment.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
DHIVR is not responsible for delays, failed deliveries, or lost packages caused by:
Incorrect address
Incomplete address
Wrong phone number
Unavailable recipient
Courier delivery issues after dispatch
If you notice an address mistake, contact us as soon as possible at:
Email: [Add your store support email]
We can only update the address before the order is processed or shipped.
Shipping Costs
Shipping costs, if applicable, will be shown at checkout before payment.
From time to time, we may offer free shipping promotions. Free shipping offers may be subject to order value, location, or promotional conditions.
Delayed Orders
Sometimes orders may be delayed due to courier delays, customs checks, weather conditions, public holidays, or high shipping volume.
If your order has not arrived within the estimated delivery time, please contact us with your order number so we can help check the status.
Lost or Missing Packages
If your tracking shows delivered but you have not received the package, please first check:
Your mailbox
Front door or reception area
Neighbors or family members
Local courier office
Building security or delivery area
If you still cannot locate your order, contact us at:
Email: [Add your store support email]
We will review the issue and help you with the next steps.
Damaged Package on Arrival
If your order arrives damaged, please contact us within 7 days of delivery with:
Order number
Clear photos of the package
Clear photos of the product
Short explanation of the issue
After review, we may offer a replacement, refund, or suitable solution.
International Shipping
If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or local charges required by their country.
DHIVR is not responsible for delays caused by customs or import processing.
Order Cancellation
Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item meets our Return & Refund Policy conditions.
Contact Us
For shipping questions, please contact us:
Email: infodhivr@gmail.com
Response Time: Within 24–48 hours
Brand: DHIVR